Question 1

How much are the shipping costs?

Accepted Answer

Shipping costs are calculated according to destination by weight.

Question 2

When will my order arrive?

Accepted Answer

It depends on where you live. As a rule, your order will be handed over to the shipping partner within a week (unless otherwise stated). When your order finally arrives depends on the shipping company.

Question 3

Can I return a product?

Accepted Answer

Customer satisfaction is my top priority. However, if you are not satisfied with the goods you received, please contact me IMMEDIATELY. Items can only be returned if purchased on this site. Please also look at "Cancellation Policy" and "Shipping" to find out the correct procedure.

Question 4

Is what I see on the website an accurate representation of what I will receive?"

Accepted Answer

I have tried to capture the colors as best as possible with the camera, but please note that the colors may differ from what is shown here, not only because of the display settings of your (computer) screen..

Question 5

Can I add items to my order later?

Accepted Answer

Please get in touch as soon as possible either by email or via the contact form (see contact page) so that I can check if it is still possible to change the order.

Question 6

Can I still change the delivery address after I have ordered?

Accepted Answer

Please contact me IMMEDIATELY either by email or using the contact form (see contact page) so that I can check if I can still change the delivery address.

Question 7

How can I cancel an order?

Accepted Answer

Please contact me IMMEDIATELY, either by email or using the contact form (see contact page). If your order has not yet been shipped, I will cancel your order and refund you the purchase price. However, if your order has been dispatched, you would have to return the unwanted items (see right of withdrawal).

Question 8

Do you ship worldwide?

Accepted Answer

On the Atelier Marie-Lucienne homepage, I only ship within Germany (and only to B2B). On Etsy, however, basically yes. If not, it is stated there. If it is stated that Atelier Marie-Lucienne does not send to where you live, please feel free to contact me. Please use the contact page for inquiries.

Question 9

None of these questions answer your question?

Accepted Answer

It is important to me to offer my customers the highest level of service. Please contact me by email or using the contact form (see "Contact" page).

Question 10

How much does shipping cost for each product?

Accepted Answer

Shipping is calculated by weight, no matter where you live.

Question 11

When will my product arrive?

Accepted Answer

It depends on where you live. In general your product will be shipped within 5 working days (unless stated otherwise). From that moment on it's up to the shipping companies.

Question 12

Can I return a product?

Accepted Answer

I do hope that you are very happy with what you receive. If you are not then please get in touch immediately. Items can only be returned if they were purchased from this website. Please consult the "Right od Withdrawal" page for the correct MO.

Question 13

Is what I see on the website an accurate representation of what I will receive?

Accepted Answer

Every effort is made to ensure the items you see on the website are a true match to the items you will receive. Please note that shades may vary depending on the settings of your (computer) monitor.

Question 14

Can I add items to an order once it has gone through?

Accepted Answer

Please contact me AS SOON AS POSSIBLE by email or via the contact form (see Contact page) and I will do my best to add these items to your order.

Question 15

How do I cancel an order?

Accepted Answer

Please contact me soon as you wish to cancel the order via email or via the contact form (consulte the Contact page). If it has not been dispatched, I will cancel and refund your order. If it has already been dispatched, you will have to return the unwanted items to Atelier Marie-Lucienne (consult the Right of Withdrawal page).

Question 16

Do you ship internationally?

Accepted Answer

Please consult our Shipping page for the countries we ship to. Edit: Due to the current situation Atelier Marie-Lucienne only ships within Germany and the EU. Do get in touch via the contact page for further inquiries.

Question 17

What is your returns policy?

Accepted Answer

Please consult the Right of Withdrawal page of the website for information. If in doubt, please contact me via email or via the contact form (see Contact page).

Question 18

None of these questions answer your question?

Accepted Answer

Atelier Marie-Lucienne takes great pride in offering the highest level of service to our customers all over the world. Please contact me via email or via the contact form (see Contact page).

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